Frequently asked questions about Washdoctors

Can I pay with cash?

No — Wash Doctors is a 100% cashless service. You can pay securely through the app using Visa, MasterCard, American Express, or PayPal. Payment is required at the time of booking to confirm your appointment.

How does mobile car valeting work?

Mobile valeting with Wash Doctors is a hassle-free way to get your vehicle professionally cleaned at your home, workplace, or any location that suits you. Our trained technicians arrive in fully equipped vans carrying their own water and electricity, so you don’t need to supply anything. All you need to do is ensure there’s suitable parking and access to the vehicle. You can book, track, and manage your appointment easily through our app, which also contains more detailed service information.

What is included in the Essential Gold Valet?

The Essential Gold Valet covers a full interior and exterior clean including a detailed exterior wash, alloy wheel faces and barrels, dressed exterior trim, exterior glass, and an advanced protective wax coating (hybrid ceramic or graphene-infused). Inside, you get a deep vacuum, dashboard and surface clean, door shuts, fabric seat cleaning with dedicated upholstery products, leather cleaning and conditioning where applicable, and interior glass. The appointment runs up to 2.5 hours and starts from £115.

How long does the Essential Gold Valet take?

The Essential Gold Valet takes up to 2.5 hours. This is longer than the Silver service because of the additional interior detailing — including upholstery cleaning and door shut work — and the protective wax stage at the end. Washdoctors carry out the service at your home or workplace, so there’s no need to drop the car off or wait around elsewhere.

What is the difference between the Gold and Silver valet?

The Gold goes further than the Silver in three main areas: interior depth, exterior detail time, and paint protection. The Silver covers a standard exterior wash, basic interior vacuum, dashboard clean, and interior glass. The Gold adds alloy barrel cleaning, dressed trim, fabric seat cleaning with upholstery products, leather conditioning, door shut cleaning, and an advanced hybrid ceramic or graphene-infused wax coating. It’s also a longer appointment — up to 2.5 hours versus around 1.5 for the Silver.

Does the Gold Valet include fabric seat cleaning?

Yes. Fabric seats are cleaned using dedicated upholstery cleaners to lift surface dirt and refresh the material. Leather seats are cleaned and conditioned where applicable. However, the Gold Valet does not include full shampooing or hot water extraction. For heavy staining, embedded dirt, or severe upholstery contamination, a Signature Deep Clean or Interior Deep Clean service would be the appropriate booking.

What wax is used in the Essential Gold Valet?

The Essential Gold Valet uses advanced protective wax products — either hybrid ceramic wax or graphene-infused wax. These provide hydrophobic protection (water beads and runs off the surface), improved paint gloss, and light defence against environmental contaminants including road grime, bird droppings, and tree sap. This is included as standard in the Gold Valet and is a significant step up from a wash alone.

How much does the Essential Gold Valet cost?

The Essential Gold Valet starts from £115. Final pricing varies by vehicle size and any additional extras selected at booking. The appointment runs up to 2.5 hours and covers a full interior and exterior clean including upholstery treatment and an advanced protective wax coating — all carried out at your home or workplace.

Is the Essential Gold Valet a deep clean?

No — the Essential Gold Valet is the most thorough service within the Essentials maintenance range, but it is not classified as a deep clean. It’s designed for vehicles that need a comprehensive refresh after several weeks or a couple of months without cleaning. For cars with heavy staining, embedded contamination, pet hair, or severe interior soiling, a Signature Deep Clean or Interior Deep Clean service is required. If you’re unsure which service is right, Washdoctors can advise before you book.

How much does mobile dent repair cost in the UK?

Mobile dent repair is priced on a bespoke basis depending on the size, depth, and location of the dent, and whether paintwork correction is required. As a rough guide, small PDR-only repairs typically start from £80–£120, while repairs involving paintwork can range from £150 upwards. With Washdoctors, you submit photos of the damage and receive up to five quotes from qualified technicians before committing to anything.

What is the Spring Reset Plus valet?

The Spring Reset Plus is a seasonal mobile valet that sits between the Essential Silver and Essential Gold valets in the Washdoctors range. It provides up to 120 minutes of service time, a full interior and exterior clean, and upgraded graphene or hybrid ceramic wax protection as standard. It’s designed for cars that need more than a standard maintenance valet but don’t yet require a full deep clean.

How long does the Spring Reset Plus take?

The Spring Reset Plus is allocated up to 120 minutes. The technician uses this time based on what the vehicle needs — if the interior requires more attention, time goes there; if the exterior and paintwork are the priority, the technician focuses accordingly. The flexible allocation is what makes it suited to cars with uneven levels of soiling or specific problem areas.

How much does the Spring Reset Plus cost?

The Spring Reset Plus starts from £90, with the final price depending on vehicle size and any additional extras added to the booking. The service includes upgraded wax protection.

What type of wax is used in the Spring Reset Plus?

The Spring Reset Plus includes either a graphene-infused wax or a hybrid ceramic wax — both are a significant step up from the standard finishing waxes used in basic valets. These products bond to the paint surface to provide hydrophobic protection (water beading), enhanced gloss, and resistance to environmental contaminants such as bird droppings and road film. The protection lasts longer than conventional wax.

What’s the difference between the Spring Reset Plus and the Essential Silver valet?

The Spring Reset Plus is based on the Essential Silver valet but with significantly more time allocated — up to 120 minutes compared to the Silver’s standard duration. The additional time allows the technician to focus on areas of the vehicle that need extra attention. It also includes upgraded graphene or hybrid ceramic wax protection.

Is the Spring Reset Plus suitable year-round or only in spring?

The name refers to the seasonal reset it’s designed to deliver, but the service itself is available year-round and suits any situation where a car needs more than a maintenance valet. It’s a good fit after any period of heavier use or extended time between cleans — not just in spring. If your car has built up road film, mud, or interior soiling at any time of year, the Spring Reset Plus gives the technician the time to address it properly.

Can I add extras to the Spring Reset Plus?

Yes — the Spring Reset Plus is fully customisable. You can add additional extras to your booking to tailor the service to your vehicle’s specific needs. Washdoctors technicians can advise on which add-ons would be most beneficial based on your car’s condition when they arrive.

What is paintless dent removal and how does it work?

Paintless dent removal (PDR) is a repair technique that uses specialist tools to massage the metal back to its original shape from behind the panel, without the need for filler, primer, or repainting. It works best on shallow to medium-depth dents where the paint is still intact. PDR preserves the original factory finish and eliminates any colour-matching risk, making it the preferred method for most everyday dents and car park dings.

Can all dents be repaired with paintless dent removal?

No — PDR works best on shallow to medium-depth dents with intact paintwork and good panel access. Dents near body lines or panel edges, sharp creases, and cases where the paint has cracked or chipped are not suitable for PDR alone. In these situations, a combination of panel reshaping and targeted paintwork correction is used instead. A Washdoctors technician will assess the damage before starting and confirm the right approach.

How long does mobile dent repair take?

Duration depends on the size and complexity of the dent and the repair method required. A straightforward PDR repair on a single panel ding typically takes 1–2 hours. More complex repairs involving additional panel reshaping or paintwork correction can take 3–4 hours. In most cases the repair is completed in a single visit at your home or workplace, so your car isn’t off the road overnight.

Will mobile dent repair affect my car’s paintwork?

When PDR is used, there is no impact on the paintwork — the technique works from behind the panel without touching the painted surface. If paintwork correction is required as part of the repair, this is carried out using colour-matched materials and targeted application to the affected area only. A good mobile repair avoids the colour-matching risks associated with full panel resprays at a bodyshop.

Is mobile dent repair suitable for lease cars?

Yes — mobile dent repair is commonly used as part of end-of-lease preparation. Lease return assessments apply strict fair wear and tear standards, and dents that exceed those tolerances result in charges that are typically higher than the cost of repair. Getting dents fixed by a mobile technician before the handover inspection is usually significantly more cost-effective than accepting the manufacturer’s assessed charge.

Do I need to be present while the dent repair is carried out?

You don’t need to be present for the duration of the repair, but you should be available at the start so the technician can confirm access to the vehicle and discuss any specifics about the damage. For dent repair in particular, an on-site assessment before work begins is standard — photos don’t always capture the full depth or extent of a dent. Once the technician has assessed and confirmed the repair plan, you can leave them to it.

Does a soft top deep clean work on all convertibles?

The Washdoctors soft top deep clean is designed for fabric convertible roofs — the type found on most classic and modern convertibles. It is not suitable for hardtop or retractable hard roof (RHR) convertibles, as those surfaces require a different approach. If you’re unsure whether your vehicle qualifies, contact Washdoctors before booking and the team can advise.

How long does a soft top deep clean take?

The Washdoctors soft top deep clean typically takes up to 120 minutes (around two hours), depending on the size of the vehicle and the condition of the roof. The service includes both the specialist fabric treatment and a full exterior valet, so the whole car is finished in a single visit. There’s no need to drop the car off — a Washdoctors technician comes to your home or workplace.

How much does a soft top deep clean cost?

Washdoctors’ soft top deep clean is priced between £100 and £120, depending on vehicle size. This covers the full specialist roof treatment — deep clean, fabric revitalisation, reproofing, and sealant — plus a complete exterior valet. The service is mobile, so there are no drop-off or collection charges. You can book online at washdoctors.co.uk.

Can a soft top deep clean remove mould from a convertible roof?

Yes. The Washdoctors soft top deep clean is designed to lift mould and mildew from fabric convertible roofs using specialist fabric cleaners that penetrate the weave and neutralise spores rather than just scrubbing the surface. For severe mould, heavy long-term staining, or significant contamination, a more intensive specialist deep clean may be recommended — a Washdoctors technician can assess the roof condition on arrival.

What is soft top reproofing and how long does it last?

Reproofing restores the water-repellent (DWR) finish that fabric soft tops rely on to shed rain rather than absorbing it. When applied to a properly cleaned roof, it causes water to bead and run off cleanly and makes the fabric more resistant to dirt and moisture build-up. With normal use and exposure to UK weather, a professional reproofing treatment typically lasts six to twelve months before the water repellency begins to noticeably degrade.

How often should a convertible soft top be professionally cleaned?

For most convertibles kept outside, a professional soft top deep clean once or twice a year is recommended. The ideal times are early spring, after winter exposure, and autumn, before persistent damp sets in. The clearest indicator is water repellency: when rain no longer beads on the fabric surface and instead soaks in, it’s time for a clean and reproofing treatment regardless of how long it’s been since the last one.

Is it safe to use a pressure washer on a convertible soft top?

No. Using a pressure washer on a fabric soft top is one of the most common causes of damage. The jet force can delaminate the inner lining, force water into roof seams, and strip the fabric’s waterproofing finish — all of which can lead to leaks and interior damp. Soft top roofs should be cleaned with controlled pressure using fabric-appropriate brushes and specialist cleaners, not a pressure washer.

How far in advance should I book end-of-lease preparation?

Ideally, book at least 2–4 weeks before your lease return date. This gives enough time to carry out the assessment, plan the work, complete all repairs and cleaning, and allow any treated surfaces to fully cure. Leaving it to the last week limits your options and increases the risk of rushing work that needs time to settle properly.

Will end-of-lease preparation guarantee I avoid charges?

No preparation service can guarantee a charge-free return, because lease return inspections are carried out by the leasing company’s own assessors using their specific criteria. What end-of-lease preparation does is remove every cosmetic issue within your control before that inspection takes place — giving you the best possible chance of a clean result. Leasing companies use approved repairers at their own rates, which are typically higher than independent specialists, so preparing the vehicle in advance is almost always the more cost-effective option.

How is the end-of-lease preparation price calculated?

The price is based on your vehicle’s condition and the scope of work required. After an initial assessment — either in person or from photos you submit — Washdoctors provides a single, fixed quote covering all the services your vehicle needs: cleaning, repairs, alloy refurbishment, and any additional preparation work. There is no fixed package price because every vehicle is different. The quote you receive reflects the actual work needed, nothing more.

Can I send photos instead of having an in-person assessment?

Yes. When you submit your request, you can upload photos of the vehicle’s condition. Washdoctors will review the images and use them to put together a tailored plan and fixed quote. Clear photos in good light — covering all four panels, the alloys, the interior, and any specific damage areas — give the best basis for an accurate assessment. If anything is unclear from photos alone, Washdoctors will follow up before confirming the quote.

Does the service cover alloy wheel repairs?

Yes. Alloy wheel refurbishment is one of the most commonly needed elements of lease return preparation, and it is included in the Washdoctors assessment and plan where required. Kerb damage, rim chips, and surface corrosion are all addressed as part of the service. If your vehicle needs alloy repair alongside cleaning and paintwork, it is all coordinated under one plan rather than requiring a separate booking.

How long does end-of-lease preparation take?

Duration depends entirely on the scope of work required. A vehicle that only needs a full deep clean might be completed in 3–5 hours. A car that also requires scratch repair, paint correction, and alloy refurbishment will require multiple sessions spread across one or two days. Washdoctors allocates the time needed to do the job properly — the work isn’t rushed to fit a fixed time slot. Your technician will give you a clearer timeline once the assessment is complete.

What if I only need one service, like a deep clean or scratch repair?

If your vehicle only needs a single service — for example, a full interior clean or a single scratch repair — a standalone Washdoctors service is likely the more appropriate option. The end-of-lease preparation package is designed for vehicles that need a combination of cleaning, repairs, and detailing managed together. If you’re unsure, the assessment process will identify what your vehicle actually needs and recommend the right approach.

How often should I get an exterior car wash?

Most cars benefit from an exterior wash every two to four weeks. In winter, fortnightly is recommended — road salt and grit accumulate quickly and can damage paintwork if left. In dry summer months, monthly is usually sufficient. Applying a protective wax at each wash extends the interval by making the surface more resistant to dirt and contamination.

What is included in an exterior car valet?

The Washdoctors Essential Exterior Clean includes a thorough exterior wash, wheel face and arch cleaning, exterior trim wiped and refreshed, exterior glass cleaned, and application of a premium protective wax. The wax — typically a hybrid ceramic or graphene-infused product — provides hydrophobic protection, enhanced gloss, and defence against dirt and bird droppings. No interior work is included.

How long does an exterior car valet take?

The Washdoctors Essential Exterior Clean typically takes up to 60 minutes, depending on vehicle size and condition. The service is carried out at your home or workplace — there’s no need to drop the car off anywhere. The technician works while you get on with your day, and a 1-hour arrival window is provided at booking.

How much does an exterior car valet cost?

The Washdoctors Essential Exterior Clean starts from £43, with the final price depending on vehicle size and any additional extras selected. This includes the full exterior wash, wheel and arch cleaning, exterior trim and glass, and application of a premium protective wax — considerably more than a basic hand wash, which typically offers no protection.

What is the difference between an exterior valet and a full valet?

An exterior valet covers everything on the outside of the vehicle — paintwork, wheels, arches, trim, glass, and protective wax — with no interior work included. A full valet covers both interior and exterior: vacuuming, interior trim and glass, and a full exterior clean with wax. An exterior-only service is the right choice when the interior is already clean and only the outside needs refreshing.

Does bird dropping damage car paint?

Yes. Bird droppings are acidic and can etch into a car’s clear coat within 24 to 48 hours in warm weather. Once the damage penetrates the clear coat into the base coat, it can only be corrected through machine polishing. Removing droppings promptly and maintaining a protective wax layer significantly reduces the risk of permanent paint damage.

Does road salt damage car paint?

Road salt is corrosive and accelerates rust on any exposed metal, particularly in wheel arches, sills, and lower body panels. It also degrades paintwork if left sitting on the surface over an extended period. Washing the vehicle regularly through winter — ideally every two weeks — and keeping a protective wax layer on the paint significantly reduces the risk of salt-related damage.

How long does ceramic coating take to apply?

A proper ceramic coating installation typically takes 1–2 days including paint correction and surface preparation. Most of that time is spent removing swirl marks, decontaminating the paint and preparing the surface so the coating bonds correctly. Rushed installations often skip these preparation stages.

Does ceramic coating increase resale value?

It can improve resale appeal by maintaining gloss and reducing visible wear. However, resale uplift depends more on overall condition than the coating itself.

Can ceramic coating be removed?

Yes. It can be removed through machine polishing. Removal is usually required before reapplication after several years.

Does ceramic coating stop bird droppings damaging paint?

It reduces chemical staining risk but does not eliminate it. Bird droppings should still be removed promptly.

How often should a ceramic coated car be washed?

Every 2–4 weeks is typical for a daily driven vehicle. Regular safe washing maintains hydrophobic performance.

Is ceramic coating better than wax?

Ceramic coating lasts significantly longer and provides stronger chemical resistance. Wax is cheaper but requires frequent reapplication.

Do I need to provide parking?

Although this is a mobile car cleaning service, for the valet to take place the agent will require parking next to your vehicle or in close proximity to it. As it is a fully mobile service, this does not have to be on a driveway at your home, but can also be carried out on a public road as long as parking is available.

What’s your cancellation policy?

You can cancel your valet if your booking is more than 24 hours away. You will receive a full refund minus the non refundable transaction fee on every booking.

• Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee.
• Cancellations made with 2 hours’ notice or less will incur a 100% cancellation fee.

Do I need to provide water and electricity

No — unless you specify otherwise during the booking process, our system will only match you with mobile valeters who bring their own water and electricity. This means you can have your vehicle valeted even if you don’t have access to a supply at your location.

Do swirl marks come back?

Swirl marks removed through proper paint correction are permanently removed. However new swirl marks can appear over time if the vehicle is washed incorrectly.

Do automatic car washes cause swirl marks?

Yes. Brush-based automated car washes are one of the most common causes of swirl marks because the brushes collect grit from hundreds of vehicles every day.

Can ceramic coating hide swirl marks?

No. Ceramic coatings do not hide swirl marks. They seal the paint surface and often make existing defects more visible. Paint correction should usually be done before applying ceramic coating.

Are swirl marks worse on black cars?

Yes. Dark colours reflect light more sharply, making swirl marks far more visible. Black cars tend to show paint defects much sooner than silver or white vehicles.

Is swirl mark removal permanent?

When swirl marks are removed through proper machine polishing they are permanently removed because the clear coat has been levelled. However new scratches can still appear if poor washing methods continue.

How long does an interior deep clean take?

An interior deep clean usually takes 90 to 120 minutes, depending on the size and condition of the vehicle. Heavily soiled interiors may take longer due to additional stain removal and extraction work.

Does an interior deep clean remove all stains?

An interior deep clean can remove most stains, including those from food, drink, mud, and everyday use. However, some permanent stains, such as dye transfer or long-term damage, may not fully lift.

Does this service include the exterior of the car?

No. The Interior Deep Clean focuses entirely on the inside of the vehicle. If you want both interior and exterior cleaned, you’ll need to book a full valet package.

Do I need to be there during the service?

You don’t need to be present for the full service, but the technician will need access to the interior at the start. Without access, only exterior work can be completed.

What happens if my car is very dirty?

If your vehicle is significantly dirtier than expected, the technician will complete the service within the booked time. You may be advised to upgrade or add extra time to achieve the best result.

Can I reschedule or cancel my booking?

Yes. You can reschedule or cancel free of charge up to 24 hours before your booking. Late cancellations may incur a fee due to allocated technician time.

Will the car be wet after cleaning?

Surfaces may be slightly damp after shampoo extraction. Most moisture is removed during the process, and the interior typically dries within a few hours depending on airflow and weather conditions.

Is an interior deep clean better than a standard valet?

Yes, if your interior hasn’t been properly cleaned in a while. A deep clean removes dirt from inside fabrics and carpets, not just the surface, making it far more effective.

How often should I book an Essential Silver Valet?

Most customers book every 4 to 8 weeks to maintain a consistently clean vehicle and prevent dirt from building up.

Is the Silver Valet a deep clean?

No. The Essential Silver Valet is a maintenance service. It improves cleanliness and appearance but does not include deep cleaning processes like shampoo extraction.

What is the difference between Silver and Gold valet?

The Silver Valet is designed for regular upkeep, while Gold includes more time and deeper cleaning, making it better for vehicles that are more heavily soiled or less frequently cleaned.

Does the service include paint protection?

A quick spray wax is applied, which adds gloss and light protection. It is not a long-term protective coating.

How long does the service take?

An Essential Silver Valet typically takes up to 90 minutes, depending on vehicle size and condition.

What happens if my car is very dirty?

If the vehicle is more heavily soiled than expected, the service will still be completed within the booked time. However, you may be advised to upgrade for a better result.

Can I add extras to this service?

Yes. The Essential Silver Valet is fully customisable, and you can add extras depending on your vehicle’s needs.

How much does single stage paint correction remove?

Single stage correction typically removes 60–80% of visible defects, including swirl marks and light scratches. Deeper defects may remain.

Will it remove all scratches?

No. It removes light scratches and surface defects. Deeper scratches that can be felt with a fingernail will usually remain or require further correction.

How long does the protection last?

The included protective coating typically lasts up to 12 months, depending on maintenance and usage.

Is paint correction safe for my car?

Yes, when carried out correctly. A single stage removes a minimal amount of clear coat, making it a safe way to improve paint without excessive correction.

How often should you get paint correction?

Most vehicles only need occasional correction. Regular maintenance valeting helps preserve the finish and reduce the need for repeat correction.

What’s the difference between polishing and paint correction?

Polishing is a general term. Paint correction specifically refers to removing defects using machine polishing.

Do I need to wash the car beforehand?

No. The service includes full preparation and decontamination to ensure safe and effective correction.

Does headlight restoration remove all cloudiness?

It removes most surface oxidation and haze. Severe or internal damage may not be fully reversible.

Will it improve night driving?

Yes. Clear headlights allow more light through, improving visibility and safety at night.

How long do the results last?

Typically several months to over a year, depending on exposure to sunlight and maintenance.

Is this better than a DIY kit?

Yes. Professional restoration removes oxidation properly and includes protection, while DIY kits usually provide short-term results.

Can badly damaged headlights be restored?

Surface damage can be improved significantly. Internal or structural damage may require replacement.

Do I need to prepare the car beforehand?

No. All preparation is included as part of the service.

Can this be combined with other services?

Yes. It can be added to exterior valets, detailing services, or paint enhancement packages.

What does SMART repair mean?

SMART stands for Small to Medium Area Repair Technology. It refers to repairing localised damage, such as scratches or minor dents, without repainting entire panels.

At Washdoctors, SMART repairs are carried out using a structured, multi-stage process that focuses on proper preparation, accurate paint matching, and careful blending, not just covering the damage.

Are mobile SMART repairs as good as body shops?

For minor cosmetic damage, yes, when done properly.

A high-quality mobile SMART repair can deliver results comparable to a body shop, provided the technician uses the right equipment, controls the environment, and follows the correct process.

At Washdoctors, technicians recreate controlled working conditions on-site and use professional-grade tools to ensure consistent results. For major or structural damage, a body shop is still the better option.

Why do some SMART repairs fail?

Most SMART repairs fail because key steps are rushed or skipped.

Common issues include:

• Poor surface preparation
• Incorrect paint matching
• Lack of proper blending
• Insufficient curing time

These shortcuts often lead to repairs that look acceptable initially but fail over time.

Washdoctors takes a quality-first approach, ensuring each stage of the repair is completed properly so the result lasts.

How long do SMART repairs last?

A properly completed SMART repair should last long term and perform like the surrounding paintwork.

Poor-quality repairs often fail within months due to fading, peeling, or visible defects.

Washdoctors repairs are designed to be durable and are backed by a lifetime warranty on paint repairs, valid for as long as you own the vehicle, subject to aftercare guidelines.

Can SMART repairs fix deep scratches?

SMART repairs can significantly improve deep scratches, but full removal depends on how far the damage has penetrated the paint.

If the scratch has gone through multiple layers, some visibility may remain.

At Washdoctors, you’ll get honest advice before the repair begins, with clear expectations on what can realistically be achieved.

How long does a SMART repair take?

Most SMART repairs can be completed within the same day, depending on the size and complexity of the damage.

Time is required for proper preparation, painting, blending, and curing.

Washdoctors does not rush repairs to fit more jobs in, as this is one of the main reasons lower-quality repairs fail.

Why are some SMART repairs so cheap?

Lower-cost repairs often reduce time, materials, or process quality to increase volume.

This can include:

• Skipping preparation steps
• Using lower-grade materials
• Not allowing proper curing
• Avoiding blending into surrounding panels

These shortcuts reduce durability and lead to visible defects.

Washdoctors focuses on doing the repair properly the first time, which delivers better long-term value.

Will the repair be completely invisible?

In most cases, a high-quality SMART repair will blend seamlessly and be very difficult to detect.

However, perfect invisibility depends on factors such as paint condition, colour, and the extent of the damage.

Washdoctors focuses on achieving the best possible visual result through careful blending and finishing, while being upfront about any limitations.

Do I need to prepare the car before the repair?

No. All preparation is included as part of the service.

Washdoctors carries out full cleaning, masking, and surface preparation to ensure the repair is completed safely and to a high standard.

What happens if I’m not happy with the result?

If you’re not satisfied, the issue will be addressed.

Washdoctors provides a 100% satisfaction guarantee, along with clear aftercare support and a lifetime warranty on paint repairs, so you’re fully covered.

Can I reschedule my valet if the weather conditions aren’t suitable for it?

This will depend on the package you’ve booked and whether you have any sheltered space available for the service. Each booking is reviewed on a case-by-case basis. If the weather prevents the valet from going ahead, you will be contacted to advise whether rescheduling is necessary.

Do I need to be present for the duration of my valet?

No, you don’t need to be there the whole time. However, if your package includes interior cleaning, you will need to provide access to the inside of your vehicle. We recommend being available at the beginning of your booking so the technician can get started smoothly.

How can I speak to my valeter directly?

When you book through the app, you can message your valeter directly via our in-app chat system. If you’re unable to use the app, you can reach out to our Customer Support team, who will help pass on any urgent information.

Can I add multiple cars to my booking?

Yes, you can! If you’d like the same valet done on two vehicles by the same technician, you can add a second car during the checkout process using the ‘Extras’ menu. For more than two vehicles or different types of valets, please contact our Customer Service team via chat or at [email protected], and we’ll be happy to assist with a custom booking.

Can I add on additional services to my valet?

Yes, our technicians can perform a range of add-on services beyond what’s included in the standard packages. You can find and select these extras in the ‘Extras’ menu when booking through the app. If there’s something specific you need that isn’t listed, feel free to reach out.

How can I reset my password?

To reset your password, open the app and go to the login screen. Tap ‘Log In’ and then select ‘Forgotten Password’. Enter the email address linked to your account, and you’ll receive a reset link via email.

Is it possible to cancel and/or reschedule?

Yes. You can cancel or reschedule your booking via the app in the ‘Booking Details’ section. Please be aware of our cancellation policy:

Once a valeter is en route or has already started the service, refunds will no longer be possible.

• Rescheduling within 24 hours may be subject to additional fees, depending on timing.

How do I claim an offer?

You can redeem your offer by entering your discount code at checkout when booking through the app. Offers are typically available for a limited time only, so make sure to use your code before it expires.