Question 1

Do I need to provide parking?

Accepted Answer

Although this is a mobile car cleaning service, for the valet to take place the agent will require parking next to your vehicle or in close proximity to it. As it is a fully mobile service, this does not have to be on a driveway at your home, but can also be carried out on a public road as long as parking is available.

Question 2

What’s your cancellation policy?

Accepted Answer

You are able to cancel your valet free of charge up to 24 hours before the start time. Less than 24 notice will result in a 25% cancellation fee. If you cancel the valet within 30 minutes of the start time, you will be subject to a 50% cancellation fee. .

Question 3

Do I need to provide water and electricity

Accepted Answer

Unless you specify on our booking page that you are able to provide a water and electricity supply, you will only be able to book mobile valeting companies that are able to complete the wash using their own resources.

Question 4

Can I reschedule my valet if the weather conditions aren’t suitable for it?

Accepted Answer

Your valeter would be able to advise if the wash can go ahead or it’s best to reschedule. This is based on the package you have booked and if you have any shelter available for your home car valet to take place. Every valet is evaluated on a case by case basis, and your valeter will contact you if a reschedule is required.

Question 5

Do I need to be present for the duration of my valet?

Accepted Answer

No you don’t, however depending on the valet booked you may need to provide access to the interior of your car. We would advise being available to meet your valeter upon arrival so they are able to begin the wash on your car smoothly.

Question 6

How can I speak to my valeter directly?

Accepted Answer

The best way is to process your booking through the app, this would allow you to be in touch with your valeter directly via our messaging system. Should this not be possible, please contact our customer support team who will be able to assist with any queries relating to your valet.

Question 7

Can I add multiple cars to my booking?

Accepted Answer

Yes, if you would like to have the same valet done on multiple cars by the same technician, you have an option of adding a second car from the list of extras. If it’s more than 2 cars or differing valets, we would be happy to assist you in creating a booking to your requirements. Please reach out to our customer service team via our chat system or by email on info@washdoctors.co.uk

Question 8

Can I add on additional services to my valet?

Accepted Answer

Your valeter is able to carry out a range of services not listed in the package description, all of which can be conducted fully mobile. Should you require an extra add on to your valet, these can be located in the ‘Extras’ menu during the checkout process.

Question 9

How can I reset my password?

Accepted Answer

If you need to reset your password for the app, you will need to go to the log in screen and press to 'log in'. There is then a link that you will be able to tap saying 'forgotten password'. By entering the email under the account you will then be sent a reset password link to that email address.

Question 10

Is it possible to cancel and/or reschedule?

Accepted Answer

Yes. You can reschedule your order through the app in the booking details page. Depending on the stage of your order you may be subjected to additional charges.   Please note, once a Valeter is en route or has started the wash, a refund will not be possible.

Question 11

How do I claim an offer?

Accepted Answer

You'll be able to redeem your wash offer when you download the app. Enter your discount code on the payment page when booking your wash.

All offers are subject to a limited time only.

Question 12

Can I pay with cash?

Accepted Answer

Wash Doctors is a 100% cashless service. You can secure a booking on the app using any of the following options: Visa, MasterCard, American Express debit/credit card or Paypal.

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