Frequently asked questions
How does it work?
Wash Doctors is an on-demand app which connects you to mobile Valeters who will come to your parked car - whether it’s outside your home, office or in a car park.
What services do you offer?
All you need to provide is access to the car and we will do the rest!
How long does it take?
Each service has an estimated length of time that is required for each service. This can be found on the home page of the app.
Do you wash my type of vehicle?
We offer a car wash service for all major car types, including:
Is Wash Doctors in my area?
We currently operate in Greater London (and surrounding towns/cities), Brighton and Birmingham. Check out our homepage map to see the areas we cover.
Do I need to have a smartphone?
If you do not have a smart phone, and therefore not able to download our app (on iOS and Android), please feel free to give us a call to arrange a booking over the phone.
Do I need to provide easy access to my car?
Your Valeter will travel by moped or a van. Please contact your valeter to ensure you have the correct access depending on the valeter you choose. Services above a Silver valet will all be attended by valeters in a van due to the equipment require to do the service.
How can I reset my password?
If you need to reset your password for the app, you will need to go to the log in screen and press to 'log in'. There is then a link that you will be able to tap saying 'forgotten password'. By entering the email under the account you will then be sent a reset password link to that email address.
Is it possible to cancel and/or reschedule?
Yes. You can reschedule your order through the app in the booking details page. Depending on the stage of your order you may be subjected to additional charges.
How do I claim the offer?
You'll be able to redeem your first wash offer when you download the app. Enter your discount code on the payment page when booking your first wash.
All offers are subjest to a limited time only.